Return Policy
Returns
Eligibility:
To be eligible for a return, items must be unused, in their original condition, and with all original tags and packaging intact. Items must be returned within [X] days of receipt.
Non-Returnable Items:
The following items cannot be returned:
[List specific items, e.g., “Final sale items,” “Customized products,” “Intimate apparel”]
Return Process:
To initiate a return, please follow these steps:
Contact our customer service team at [email protected] or call 0773955006 to request a return authorization.
Once authorized, package the item securely and include a copy of your receipt or proof of purchase.
Ship the package to the address below.
Shipping Costs:
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect item shipped).
Refunds
Processing Time:
Refunds will be processed once the returned item is received and inspected. Please allow up to [3] business days for your refund to be processed.
Refund Method:
Refunds will be issued to the original payment method. If the original payment method is no longer available, we will issue a store credit.
Partial Refunds:
Partial refunds may be issued for items that are not in their original condition, are damaged, or are missing parts.
Exchanges
Eligibility:
Exchanges are allowed for items of equal value and are subject to availability. To exchange an item, please follow the same process as for returns.
Exchange Process:
Contact customer service to request an exchange.
Return the original item according to the return policy.
Once the return is processed, a new item will be shipped to you.
Damaged or Incorrect Items
Report Issues:
If you receive a damaged or incorrect item, please contact customer service immediately at [email protected] or call 0773955006. Provide details and photographs of the issue to expedite resolution.
Resolution:
We will either provide a replacement item or issue a refund, depending on your preference and item availability.
Contact Information
For any questions or concerns regarding our return and refund policy, please contact us at:
Email: [email protected]
Phone: 0773955006
Address: 15/18, Obawatta Road, Madiwela,